PRN Devices, Inc. has given me a level of customer service I have never known. They instruct me in my products and talk with me. I know they are there for me when I need them. - Edith G.

Mon-Fri: 9-4 CST

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Questions and Complaints

Beneficiaries with questions or complaints regarding supplies or equipment, should call PRN Devices, Inc. immediately toll free:


Beneficiaries with questions or complaints may fax documents to:


Our staff will provide swift resolution to complaints or concerns. Should this occur, we would like you to call us first; but if the beneficiary needs to reach Medicare concerning supplies or equipment furnished by PRN Devices, Inc. the number to call Medicare is: 800.633.4227 or

The Board of Certification/Accreditation, International at or 877.776.2200.

Equipment Warranty Information

PRN Devices, Inc. will notify all Medicare beneficiaries of the warranty coverage, and we will honor all warranties under applicable law. We will notify of any option to purchase in a timely manner.

PRN Devices, Inc. will repair or replace, free of charge, Medicare-covered equipment that is under warranty. In addition, an owner's manual with warranty information will be provided to beneficiaries for all durable medical equipment where this manual is available.

Return Policy

PRN Devices, Inc. will accept returns of substandard or damaged items at no charge. If you are unhappy with the item(s) you have received, please contact us directly at 800.748.8893. For any returns you must contact us within 72 hours of your delivery.


Patients who receive home medical equipment services from our company are entitled to be notified in writing of their rights and obligations before services begin and to exercise those rights. Patients of PRN Devices, Inc. have the right to:

  • Receive a timely response from our company to your request for equipment and service
  • Be informed of our policies, procedures
  • Be informed of any charges for services, including eligibility for third party reimbursement
  • Voice a grievance with our company by calling PRN Devices, Inc.(800.748.8893) or you may call Medicare (800.633.4227) or the BOC (877.776.2200) without fear of reprisal or restraint of the services you are receiving. TO REPORT ABUSE, NEGLECT, OR EXPLOITATION, PLEASE CALL (800)748-8893
  • The appropriate quality of home medical equipment and services without regard for race, creed, sex, national origin, sexual preference, handicap or age
  • Respectful and courteous treatment by all members of our company
  • Know the names and the preparation of those who provide service to you on our behalf
  • Complete accurate information concerning the equipment, services, and supplies provided and any potential risks, in a language you can reasonably be expected to understand.
  • Receive the necessary information so that you may make an informed consent;
  • Participation in the development of a plan of care to meet your health care needs with periodic updates and revisions as appropriate;
  • Have all the information regarding your equipment and services treated confidentially;
  • Receive information about anticipated transfer or discharge from our services;
  • Review your clinical record upon your written request

Patients of PRN Devices, Inc. have the Responsibility to:

  • Give accurate and complete information pertinent to your equipment and supply needs
  • Assist in providing and maintaining a safe environment
  • Notify our office if any scheduled appt or conference time needs to be changed;
  • Notify our office if the equipment or supplies you receive malfunction or become unusable
  • Adhere to the manufacturer's guidelines for the recommended use of the medical equipment provided to you
  • Notify our company of any changes in your physician or other provider that will affect the services you receive from our company
  • Request information concerning anything pertaining to your medical equipment/supplies that you do not understand
  • Notify us of any concerns, problems or dissatisfaction with the services we provide to you
  • Notify us of any change in your insurance plan or Payer source

Call us today

Our customer service works with most insurances, completes paperwork, ships free to your home and calls with re-order reminders. Our staff always works directly with your physician and will remind you when it is time to reorder.